FAQ 2018-02-01T12:11:49+00:00

1. CREATE ACCOUNT

In order to use UAN SAFE you do not need to create an account to view Public Events and the Public Feed.  

To start your own networks, apply to networks or use settings, you need to create an account. 

To create an account you only need to use an e-mail address. 

When you download UAN SAFE, you will be assigned a temporary username and password. We recommend that you change these to your personal username and password.  

We have password protection encryption, which means you can always make sure that your password never ends in bad hands. 

If you forgot your password, you can request an email to set a new password .

Go to Settings in the app and enter the old one followed by your new password and click save.  

To create and activate an account, we need to be sure that you are you. That is why we ask you to confirm your email address is to ensure that no one else but you have created the account. 

2. PERSONAL FEED

Everything happening in your networks is gathered in your own feed, the personal feed, no matter where you are.  

You can see everything from your networks and your own messages as well as anything you choose to follow. 

You do not see what’s outside of your networks.  

You do not see in your feed is such as geotagged public events. Only if you choose to follow a geotagged public event it will appear in your feed. 

You can scroll for events in the feed that always shows the latest first. 

An event is left as long as the person who created the event does not choose to remove it or if it is dropped through the Rating function which requires that 60% our of a minimum of 10 people click “red”. 

By responding to confirming an event, the sender will receive notification that you received the event.

Only the sender will see who answered and who did not answer.  

No one can see your position if you have not created an event or message yourself.    

Yes, by pressing X on my position, your position is not displayed. 

No, you can be anonymous when you post a comment, but the system recognizes that you are the one who made the comment. Your rating follows you as a user, regardless of whether you choose to be anonymous to other users or not. 

This means that you move everything that happens in a specific event that you choose to follow to your feed so no matter where you are, you can get all events and comments and can also participate in the event. If you choose to stop following the event, it disappears from your feed. You can always look up the event in the map view and start following it again. 

When you want to make sure that you always have it available in your feed, regardless of your geographical location, you can choose to follow an event. If you, for example, are in a public place and something happens that affects you and other people in that specific area, you can choose to follow the event to get the information you might needThe event and updates are then in your feed until you stop following the event, regardless if you have left the place where the event took place or not. 

Yes. You can click unfollow and the event will stop appearing in your personal feed. 

You can find it by searching in the map view and by clicking follow again. 

3. PUBLIC FEED

Public Feed is all the events in my vicinity within 10km from where I am at the moment. Public feed consists of events created outside my own networks. 

You’ll see everything within 10 km of your current location. 

Everything that happens within the Private or Open networks is not visible in the Public Feed. You can always follow your own networks in the personal feed. 

Through your phone’s position, the system knows where you are in relation to other public events. It’s only when you physically are within 10km of an event that the system understands that you are nearby and you will get the event in the Public Feed. 

Yes, through the map view, you can geographically search for events, Open and Public networks everywhere. 

It remains until the person who created the event removes it or if other users down-rate the content, via the rating system, if they find it inappropriate in any way.  

By writing a comment, you respond to an event. You can choose to be anonymous.

Only those following the event or those in the radius can see your comments.

No one sees your position when you reply and write a comment. 

Yes, you can always choose to comment anonymously, but those who rate your comment will always be able to follow the comment. The system recognizes that it is you, even if other users cannot see your username.  

This means you can see the event in your personal feed. No one sees or knows that you are following an event.  

When you are not within the local radius, 10 km default, from the event, you need to click “follow” on the event to see what’s happening.  

Yes, you can always stop following events by clicking unfollow on the event. 

You can find your Public Feed by searching the map view or if you are within 10 km radius of where the event occurred. 

4. NETWORKS

The UAN user can create their own networks that he / she becomes the owner of. In UAN there are networks in 3 different levels; Private, Open, or Public, All communication is encrypted.  

The owner of a network selects the name, logo / picture, geographic position and network description. The owner then selects settings (depending on subscription) and assigns members admin privileges to invite new members and confirm membership from new members.  

Then they can assign administrator privileges to members, invite infinite number of members, seek membership in other people’s networks, and be invited to join other people’s networks.  

All networks are linked to a particular geographical location that the owner of a network has chosen.  

A private network cannot be searched anywhere, and you can only become a member by being invited. All communication takes place within the network and does not appear for anyone outside of the network. How the communication is done in the network depends on what rules the administrator chooses in each network.  

An open network is searchable and you can become a member by being invited or ask for membership. When asked, the Administrator in the network will receive your request and can then confirm or deny your membership. How the communication is done in the network depends on what rules the administrator chooses in each network. 

A public network allows anyone who wants to become a member to be a member, without having to be confirmed by an administrator. In a public network, the default is one-way communication which means that it is the Administrator who can create a message or an event. How the communication is done in the network depends on what rules the administrator chooses in each network. 

The person who creates a network is always the owner of the network. The owner chooses the name, location and log as well as description for the network. Then, the owner can assign management permissions to members so they can invite members and do everything they need to administrate the new´twork. However, only the owner can change the logo / picture, position, name or description. 

The network owner is the only one who can rename a network, change the information about the network, logo /picture and position of a network. By visiting the network, all information is easily changed and saved by the owner of the network 

The network owner is the only one who can rename a network, change the information about the network, logo /picture and position of a network. By visiting the network, all information is easily changed and saved by the owner of the network 

Visit the network and access members. Then select the members you want to do to administrators by clicking on the respective user and then changing their status to administrator. The administrator will receive an email sent with the information.  

The network owner can remove a network. No information is saved about the network once it is removed 

If you want to temporarily close a network and keep all members, you can do that. This is a good alternative instead of permanently removing a network if you think that you will need to use the network again. An example is yearly public events, for instance. 

The one who creates a network is the owner of the network and also the administrator. The owner can assign unlimited administrator privileges to selected members. In order to become an administrator, you must be a member of the network first 

You can easily create a network directly in the app by following the instructions. When you create a network, it is in the system and you can immediately start inviting members, posting events and so on. 

After creating a network, you invite the people you want to become members by SMS or E-MAIL, or copy the code and send it in your preferred way to the person you want to invite. You can only invite one member at a time with the same code or invitation.  

In the app, you can see who you invited and who invited you to someone else’s network.  

You see your invitations in the app. 

You’ll see all applications in the app.  

Open and Public networks are searchable through the map view or within your radius under Network menu.  

To see who is a member of a network, you must be a member. When you visit a network, you can click on members and see each member’s username. To view their personal email address, you must be an owner or administrator on a network. You can always see your own mail address. 

The network owner can always change settings for name, logo / picture , location and description.  

The network owner can always change settings for name, logo /picture, location and description.  

The network owner can, by clicking on the respective member of a network, make a member into an administrator at any time 

Network owners and administrators can always remove a member from a network.  

The network owner can remove a network. No information is saved about the network once it is deleted 

If you want to temporarily close a network and keep all members, you can do that in the network settings. This is a good alternative instead of permanently removing a network.  

All networks consist of the members and the network owner or the administrator can invite members or confirm a request to join. In public networks, all members can invite new members and no member needs to request to join or be approved. 

By looking up a network you can apply for membership when you click on the link. When clicking a request to join will be sent to the network owner and administrators who then can choose to deny or confirm your membership. If you are approved, you will receive a confirmation by email and or a push depending on your settings. 

You can always leave a network by visiting the network and by, in the overview, click on leave the network. When you have clicked you are no longer a member and cannot communicate or access the information in the network. Everything from the network will also disappear from your feed.  

5. NETWORK SETTINGS (Included in MAXI and MEGA Subscriptions)  

In a network where you are an Administrator or Owner, you can, if you have MAXI or MEGA subscriptions, change settings and customize the rules according to your requirements. NOTE that the network owner must be MAXI or MEGA member to make this possible.  

By selecting a radius, you can make sure that only members within the set radius in relation to the location of a network can communicate and receive a message. When a member is outside of the network radius, no message appears. Only when a member is within the radius again they can see the messages previously sent 

By selecting this setting, you can enable one-way communication from owners and administrators only 

By selecting this setting, only administrators and network owners will see messages and comments. 

The confirm-function is suitable for entering and evacuating premises, buildings and places. 

An example is that you can set the radius for a network and in a new message, choose that you want members to confirm if they have receive the message. You can then see if they are not in the radius, who has confirmed and who has not confirmed within the radius. You can never see their position unless they choose to show you their position.  

At any time, you can send a reminder that automatically updates the members that are within the radius at that time.  

6. MESSAGES – NOTIFICATIONS

Notifications are messages. By creating a new notification, you start a conversation in a network. All members in a group are reached with all messages and comments in the default settings. 

By pressing + in the bottom bar, select which or which networks you want to communicate. You can always choose to show your position or not, attach picture or video, and use up to 1000 characters when you write. 

When you receive a message, you can read and view it. No information is displayed to members about who read or viewed a message. Only if you have received a confirmation requirement and respond to the person who created the message that you received it, the person can see that you read the message 

You can respond to the messages and comments that are then saved on a network by visiting the network, read old comments and write new ones, at any time.  

Only the one who created a message can delete the message. In a network, in settings, with MAXI or MEGA subscriptions, as an administrator or network owner, you can delete a message or comment.  

Only the one who created a message can delete the message. In a network, in settings, with MAXI or MEGA subscriptions, as an administrator or network owner, you can delete a message or comment

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